SHIPPING POLICY

We are pleased to offer worldwide shipping.  Shipping rates are variable and contingent upon your order; please proceed to checkout and enter your shipping address for an accurate quote.

PROCESSING TIME:  Orders are typically processed within 3-6 business days.  During promotional or sale periods, please allow our team atleast 5-8 business days to process your order. 

SHIPPING METHODS: Orders will be dispatched via your selected shipping method at checkout. 

SHIPPING COSTS: Shipping costs are computed by our carriers based on factors including your order's total value, weight, package volume and destination. 

INTERNATIONAL ORDERS: Please be aware that international orders may incur additional duties taxes or VAT charges upon delivery, depending on the regulations of your country. 

DELIVERY TIME: Our delivery times are estimated only and are not guaranteed.  They will always be estimated in business days (this does not include weekends / holidays). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service that has been selected.

RETURNS

Inquires are handled on a case-by-case basis with the ultimate goal to make our customers happy.  We stand behind our products that are inspected to assure customers are to be satisfied with them.  Each request will be treated fairly and reasonably.  We believe when treating our customers evenly and respectfully that they are fair and polite with us.  

If you have any concern with your items, please contact us at holomoku.m2m@gmail.com to open up a conversation on how we may address your concern.  We are always happy to help!  Your 100% satisfaction is what we strive for. 

 

HOLOMOKU Co. are not responsible for:

* Mistakes made by shipping couriers

* Wrong address given by customers 

* Damage to orders by postal service

* PO Box issues

* Stolen packages after delivery

 

If you do have a specific question in regards to your shipment, please contact us either through our website contact form or by email at holomoku.m2m@gmail.com and provide your order number so that we can take a look into it right away.  

Thank you!